Terms of service

 

The following terms apply to all orders placed by the customer (hereinafter referred to as "you" or "customer") with NordlysViking.com and other e-commerce channels operated by Nordlys Design AB SE556932496401 (hereinafter referred to as "Nordlys" or "the company"). All goods remain the property of the company until full payment has been received by the company.
By using nordlysviking.com and/or placing an order, the customer agrees to comply with the terms set out in this document (the "Terms of Purchase"). Make sure that you have read and understood the Terms before placing your order.

The fact that a product or service is offered on nordlysviking.com at a specific given time is not a guarantee that the same product or service will always be available. We reserve the right to stop selling a product at any time. 
We reserve the right to change these terms as needed, without notifying the customer in advance. The version of the terms that applies to a specific order is the version available on nordlysviking.com at the time you place your order. 

Nordlysviking.com strives to offer the best possible experience and service for our customers and visitors. For this to be possible, it is important that you as a customer accept and follow our terms and instructions. Furthermore, you understand and agree not to transmit, publish, distribute or promote communication that could harm the website/online store or the company. All content in the store, including images, text and graphics, belongs to the company and may not be used for commercial purposes without permission.

Sales and Promotions
We have the right to remove items or change prices during any sale or promotional period without notifying you first. The price stated in our online store is the actual price of the product and cannot be influenced by you as a customer. The total amount shown at checkout, which you approve when completing the purchase, is the total amount you have committed to under the terms and that is to be paid. This total cannot be changed or renegotiated after the purchase has been completed. 
We reserve the right to apply longer handling times during "sales" and promotions that may occur.

Discount codes 
Discount codes with limited validity, distributed as part of a promotion or upon delivery of a purchase, may only be used once and only in accordance with the terms established for each individual code. We reserve the right to exclude certain products or categories of products from the discount. We take no responsibility for discount codes received in any way other than from Nordlys.

Statutory warranty and right of complaint

As a consumer within the EU/EEA, you are entitled to at least 24 months' right of complaint under EU Directive 2019/771 (the Sale of Goods Directive). In Sweden, a 3-year right of complaint applies under the Swedish Consumer Sales Act. Norwegian customers have up to 5 years for goods intended to last significantly longer. The longest applicable period always applies to the customer's advantage.

If an item proves to be faulty or defective, contact us at info@nordlysviking.com with a photo and your order number. We follow applicable consumer legislation and will resolve the issue — primarily through repair or a replacement item, alternatively a price reduction or refund.

Dispute resolution

We always strive to resolve disputes directly with you. If we cannot reach an agreement, you have the right to turn to impartial dispute resolution bodies:

We comply with decisions from ARN in Sweden.

Applicable law

These terms are governed by Swedish law. Mandatory consumer rights in the customer's country of residence (within the EU/EEA) are not affected and take precedence where they provide the customer with stronger protection.