Terms and Conditions
These terms and conditions (the "Terms") apply between you as a private customer ("you" or "customer") and Nordlys Design AB, corporate registration number 556932-4964, VAT SE556932496401, with address Linnavångsvägen 7, 295 74 Näsum, Sweden ("Nordlys", "we" or "us"), when you order from nordlysviking.com or other e-commerce channels operated by us.
By completing a purchase, you accept the Terms in the wording that applies at the time of the order. Please read them carefully before ordering. Mandatory consumer rights in your home country within the EU/EEA are not affected by these terms.
1. Conclusion of Contract
A binding agreement between you and Nordlys is established when we confirm your order via an order confirmation to your email address. We reserve the right in exceptional cases to decline or cancel an order — for example in the event of incorrect prices, out-of-stock items, or suspicion of fraud. In such cases, we will refund any payment without delay.
2. Prices, Payment, and Currency
All prices are stated in the currency shown at checkout, including Swedish VAT (25% standard VAT). The total price you approve at checkout is the amount to be paid and cannot be changed after the purchase is completed.
Payment is made via our integrated payment providers (Shopify Payments, Klarna, PayPal, etc.). Payment details are handled by the respective provider in accordance with the PCI-DSS standard — we do not store any card details ourselves.
The goods remain the property of Nordlys until full payment has been received (retention of title).
3. Delivery
Delivery times and costs are stated at checkout and in our shipping policy. We strive to ship orders within 1–3 business days of payment, but reserve the right to longer processing times during sales, campaigns, and holidays.
The risk for the product passes to you as the customer upon receipt. For delivery to a pickup point, receipt applies from the time you collect the package yourself.
4. Right of Withdrawal — 14 Days
As a private customer, you have a 14-day right of withdrawal from the day you receive the product, in accordance with EU Directive 2011/83/EU and the Swedish Distance Contracts Act (2005:59). You do not need to state any reason.
👉 Use our digital withdrawal function to notify us of your right of withdrawal — you will receive immediate confirmation by email. You can also use the standardized withdrawal form (PDF).
Complete rules regarding returns, refunds, and exceptions can be found in our refund policy.
5. Claims and Statutory Warranty
As a consumer within the EU/EEA, you have at least a 2-year right to make a claim in accordance with EU Directive 2019/771 (the Sale of Goods Directive). In Sweden, a 3-year right to make a claim applies in accordance with the Swedish Consumer Sales Act (2022:260). For Norwegian customers, up to 5 years of complaint rights apply for goods intended to last significantly longer than 2 years, in accordance with the Norwegian Purchase Act § 27. The longest applicable deadline always applies to the customer's benefit.
For the first 24 months after receipt, any original defects are presumed to have existed upon delivery. Complaints must be made within a reasonable time after the defect was discovered or should have been discovered.
In the event of a defect: contact info@nordlysviking.com with your order number, description, and preferably photos. For a justified claim, we will remedy the defect primarily through repair or a replacement product, alternatively a price reduction or refund — in the order prescribed by the Consumer Sales Act. We cover return shipping for justified claims.
6. Transport Damage
Inspect the delivery upon receipt. Visible transport damage should be reported to the carrier upon delivery and to us within 7 days via info@nordlysviking.com with photos of the packaging and contents.
7. Unclaimed Packages
Packages that are not picked up within the retrieval period are returned to us and are not counted as an exercised right of withdrawal. We will then charge a fee of 249 SEK to cover shipping, return shipping, and administration. The fee is paid before we resend the order, or alternatively deducted from any refund.
8. Sales, Campaigns, and Discount Codes
We reserve the right during sales or campaigns to remove items or adjust prices without prior notice. The price shown at checkout at the time of purchase is binding for both parties and cannot be renegotiated after the purchase is completed.
Discount codes with limited validity may be used once per customer and only in accordance with the terms specified for each code. We reserve the right to exclude certain products or categories from discounts. We take no responsibility for discount codes received via sources other than Nordlys.
9. Intellectual Property and Website Content
All content on nordlysviking.com — including images, text, graphics, product design, and trademarks — belongs to Nordlys Design AB or is used with permission from the rights holder. The content may not be copied, distributed, or used commercially without our written consent.
You as a customer undertake not to transmit, publish, or spread content via our website that may damage the website, other users, or the company.
10. Personal Data
Chúng tôi xử lý dữ liệu cá nhân của bạn theo quy định GDPR và luật bảo vệ dữ liệu Thụy Điển. Full information about what data we collect, how it is used, and your rights can be found in our privacy policy.
11. Force Majeure
Nordlys is not responsible for delays or failure to deliver caused by circumstances beyond our reasonable control — such as natural disasters, war, strikes, pandemics, transport disruptions, or authority decisions. In such situations, the delivery time is extended accordingly, and we will inform you as soon as we can.
12. Dispute Resolution
We always strive to resolve any disputes directly with you. First contact info@nordlysviking.com so we have the opportunity to remedy the matter.
Should we fail to reach an agreement, you as a consumer within the EU/EEA can turn to the National Board for Consumer Disputes (ARN) for a free and independent review. Since Nordlys is established in Sweden, ARN is the competent dispute resolution body regardless of the customer's home country.
🔗 www.arn.se — how to file a claim
Nordlys undertakes to follow ARN's decisions.
As a consumer in another EU/EEA country, you can also get free help with cross-border complaints via your local European Consumer Centre (ECC-Net): 🔗 ECC-Net.
13. Applicable Law
These terms are governed by Swedish law. Mandatory consumer rights in the customer's home country within the EU/EEA are not affected and take precedence where they provide stronger protection.
14. Changes to Terms
We reserve the right to change these terms. The version that applies to a specific order is the one published on nordlysviking.com at the time of the order.
15. Contact
Nordlys Design AB
Org.nr 556932-4964 · VAT SE556932496401
Linnavångsvägen 7
295 74 Näsum, Sverige
info@nordlysviking.com
Last updated: June 2026.